spentime Frequently Asked Questions

Creating a spentime account is straightforward. Head to the spentime Login page and click the registration option. You'll need to provide a valid email address, create a secure password, and confirm that you are at least 21 years of age — the minimum age for real-money gaming in the Philippines. After submitting your registration, you'll receive a verification email. Once verified, you can complete your KYC (Know Your Customer) identity check to unlock full deposit and withdrawal functionality.

spentime requires all players to complete identity verification before processing withdrawals. Accepted government-issued IDs include a Philippine passport, SSS/UMID card, PhilSys National ID, driver's license, or PRC ID. You may also be asked to provide proof of address (such as a recent utility bill or bank statement) and, in some cases, proof of payment method. Documents must be clear, unedited, and show your full name, date of birth, and photo. Verification is typically completed within 24 to 48 hours.

No. spentime strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name, different names, or shared devices — is a violation of spentime's Terms & Conditions and may result in permanent account closure and forfeiture of any balances. If you have forgotten your login details, use the password reset function on the spentime Login page rather than creating a new account.

Go to the spentime Login page and click "Forgot Password." Enter the email address linked to your account and spentime will send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. For additional help, contact support at [email protected].

You can request account closure by contacting spentime support at [email protected]. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to concerns about problem gambling, we strongly recommend using the self-exclusion tool instead, which provides a more structured and protective solution.

spentime supports a wide range of payment options popular with Filipino players. For deposits and withdrawals, you can use GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay. All transactions are processed in Philippine Peso (₱). The availability of specific methods may vary depending on your account status and location within the Philippines.

The minimum deposit on spentime is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums via BPI, BDO, or Metrobank may be slightly higher. There is no maximum deposit limit for verified accounts, though spentime encourages all players to set personal deposit limits through the Responsible Gaming tools in their account dashboard.

Withdrawal processing times at spentime depend on your chosen method. GCash and PayMaya withdrawals are typically the fastest, usually arriving within a few hours to 24 hours after approval. Bank transfers (BPI, BDO, Metrobank) generally take 1 to 3 business days. All withdrawals require a completed KYC verification. The minimum withdrawal amount is ₱200. During peak periods, processing may take slightly longer.

spentime does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees or currency conversion charges. spentime recommends checking with your payment provider before initiating a transaction to avoid unexpected deductions.

The spentime welcome bonus is automatically credited to your account upon completing your first qualifying deposit. Make sure your account is fully verified before depositing to ensure eligibility. The welcome bonus is available to new Filipino players only — one per person, household, and device. Check the current promotion details on the spentime Casino page for the latest offer terms.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 30x wagering requirement means you need to place ₱15,000 in total bets before the bonus converts to withdrawable funds. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific terms for each spentime promotion.

No. Bonus funds on spentime must meet the applicable wagering requirements before they can be withdrawn. You can, however, withdraw your real-money balance at any time (subject to standard withdrawal processing). If you choose to withdraw before completing wagering requirements, any remaining bonus funds and associated winnings will be forfeited. spentime recommends reading all bonus terms carefully before opting in.

spentime offers a diverse library of games for Filipino players. The platform includes online slots with hundreds of titles, bingo rooms with multiple variants, jackpot games with progressive prize pools, the popular Captain Fisher fishing game, and a full live dealer casino section at spentime Casino. New games are added regularly, so there's always something fresh to try.

Yes. All games on spentime use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or hand. Game providers undergo regular independent audits to verify RTP (Return to Player) percentages and RNG integrity. spentime is committed to transparent gaming — you can view the RTP for individual slot titles within the game information panel.

Absolutely. spentime is fully optimized for mobile play on both Android and iOS devices. You can access the full game library, manage your account, make deposits and withdrawals, and use all responsible gaming tools directly from your smartphone or tablet browser — no app download required. For the best experience, use an updated version of Chrome, Safari, or Firefox on your mobile device.

spentime uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. For full details on how spentime collects, uses, and protects your data, please review our Privacy Policy.

spentime operates in compliance with Philippine gaming regulations under the oversight framework of PAGCOR (Philippine Amusement and Gaming Corporation). Only players who are 21 years of age or older and located in the Philippines are permitted to register and play. spentime takes its regulatory obligations seriously and cooperates fully with applicable Philippine gaming laws.

Log in to your spentime account and navigate to the Responsible Gaming section of your account dashboard. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Increases require a 7-day cooling period to ensure the change is a considered decision. spentime strongly encourages all players to use these tools proactively.

Self-exclusion is available directly from the Responsible Gaming section of your spentime account dashboard. You can choose a minimum exclusion period of 6 months or opt for permanent exclusion. Once activated, your account is suspended within 24 hours and cannot be reactivated during the exclusion period. You can also request self-exclusion by emailing [email protected]. For more information, visit our Responsible Gaming page.

If you feel that gaming is negatively affecting your finances, relationships, or mental health, please take action immediately. Use spentime's self-exclusion tool, contact our support team, or reach out to a trusted person in your life. PAGCOR maintains responsible gaming resources and support programs for Filipino players. The National Center for Mental Health (NCMH) also provides counseling services. You are not alone — help is available. Visit our Responsible Gaming page for a full list of tools and resources.